What types of products do you sell? We primarily offer a wide variety of convenient food products—including instant noodles, quick-heat meals, frozen dumplings, and frozen steaks—to meet dining needs for various occasions.
Are your products fresh? How do you ensure quality? All products are sourced through legitimate channels and undergo rigorous quality inspections. Frozen foods are stored and transported using a cold chain system to ensure their freshness and safety.
How do I heat up quick-heat meals and frozen foods? Each product comes with detailed heating or cooking instructions; typically, they can be prepared quickly using a microwave, hot water, or a stovetop pot.
Do you offer cold chain delivery? Yes, we provide professional cold chain delivery services for items such as frozen dumplings and frozen steaks, ensuring that they remain at low temperatures throughout the transportation process.
How long does it take for an order to ship after it is placed? Most orders are shipped within 1–3 business days; please refer to the specific details on your order page or in your notifications for the exact timeframe.
Do you accept returns or offer refunds? As food products are considered special items, we generally do not accept returns unless there is a quality issue or an incorrect item was shipped. If you encounter any problems, please contact our customer service team promptly for assistance.
Can I modify or cancel an order? You may contact customer service to request a modification or cancellation before your order has been shipped; once an order has been shipped, it cannot be changed.
Do you offer subscription services? Selected products are available via a recurring delivery subscription service, allowing you to receive automatic shipments on a regular schedule. You may cancel or adjust your subscription at any time.
How is shipping calculated? Shipping costs are automatically calculated based on your delivery address and the type of product (ambient temperature or cold chain). The exact shipping fee will be displayed on the checkout page.
What should I do if I discover an issue with my order upon delivery? Please take photos of the items immediately upon receipt and contact our customer service team. We will process a refund or arrange for a replacement shipment for you as soon as possible.