Welcome to and thank you for visiting our website. Before placing an order to purchase goods, please carefully read the following Terms and Conditions. By completing an order, you signify your agreement to all the contents of these Terms.
- Products and Orders
We offer a wide variety of food products, including instant noodles, ready-to-heat meals, frozen dumplings, and frozen steaks. All product information displayed on the website pages shall be deemed authoritative. We reserve the right to adjust product prices, inventory levels, and descriptions as necessary.
- Billing and Purchase Methods
This website offers the following two purchase models:
One-time Purchase (Default Method):
Users may place orders as needed and complete a single payment transaction; no additional automatic charges will be incurred once the order is completed.
Subscription Purchase (Where Applicable):
Certain products support subscription services (e.g., regular delivery of instant noodles or frozen foods). Upon selecting a subscription, the system will automatically generate orders and deduct payments from your designated payment method according to the frequency you have chosen (e.g., weekly or monthly).
Users may cancel or modify their subscription plans within their account settings at any time.
Subscription cancellations must be completed prior to the start of the next billing cycle; otherwise, the order for that cycle will still be processed and charged.
- Payment Methods
We support a variety of secure payment methods. All orders will be processed and shipped only after successful payment has been confirmed.
- Delivery and Cold Chain Logistics
As some of our products are frozen foods, we utilize specialized cold chain logistics services for delivery. Please inspect the condition of the goods immediately upon receipt; if you discover any damaged packaging or signs of spoilage, please contact our customer service team immediately for assistance.
- Refunds and Returns
Given that food products are perishable goods, we generally do not accept returns without cause, unless there is a quality issue with the product or an error occurred in shipping (e.g., the wrong item was sent).
To request a refund, please contact our customer service team within the specified timeframe after receiving the goods and provide relevant supporting evidence (such as photographs).
- User Responsibilities
Users are responsible for ensuring that the shipping information provided is accurate and valid. Users shall bear full responsibility for any failed deliveries or product damage resulting from incorrect information provided by the user.
- Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. The updated Terms shall become effective immediately upon their publication on this website.